The Complete Support Solution Built for E-Commerce.
Integrate your various selling marketplaces and social channels, bringing all of your customer messages into a single view. Landing pages designed to improve customer engagement, offer self-support or live chat options, and enhance your brand’s credibility. Eliminate integration headaches with our DONE FOR YOU solution.
A complete set of tools that will help:
Reduce More
Returns
Reduce returns and create satisfied loyal customers by troubleshooting product issues and finding resolutions.
Stop Negative
Reviews
Real-time support that will turn upset customers into loyal brand ambassadors - protecting your brand reputation and marketplace listings.
Generate
Sales
Unlock sales by adding our chat widgets to your online store and social media advertising.
Educate
Customers
Help customers troubleshoot and solve issues with step-by-step instructions, FAQs, Videos, and other helpful resources on your branded landing page
Build Brand
Loyalty
Help your brand establish a loyal customer base, leading to higher customer lifetime value.
Increase Your
Teams Bandwidth
Help your team resolve issues more quickly and efficiently, freeing up time and resources to focus on providing quality support.
PRODUCT FEATURES
Generate Consistent Revenue
Customer Support
Branded Support Landing Page
The support center customers love engaging with.
Create a destination for customer support with our all-in-one solution. Provide resources such as FAQs, user guides, videos and allow for immediate support with live chat. Reduce frustration and increase customer satisfaction.
"We replaced our contact us form with an Onsite support center and our customer engagement increased 10X compared to the orginal."
ENTERPRISE-LEVEL Support Made Simple
Provide premium support to your customers without worrying about set-up and integration.
We remove all the work in designing, creating, and integrating your support desk. Providing you with a ready-to-use solution. Focus on providing high-quality support to your customers without worrying about the technical details of building a premium support experience
"Onsite took all the work out of implementing a customer support desk away. They managed the entire build from start to finish. With these powerful automations, our team is bypassing 25% of the redundant tickets."
Natively Connected
View order data and answer questions from every marketplace on one simple screen.
Eliminates the need to switch between different systems or manually search for information, saving you time and helping you answer tickets 4X faster.
"Onsite provides all the needed information for my team to take immediate action. We are working faster and finishing ahead of the game for the very first time!"
Rich E.
E-com Manager @ Household Brands
HOW IT WORKS
Getting started
is as easy as 1,2,3...
1. Sign Up
Sign up on our website and fill out the simple get started form
2. Design & Connect
Our team designs an effective landing page built to provide stellar support. We then connect our application to all of your marketplaces & social channels.
3. Support!
Start reducing returns and turning troubled customers into your brand ambassadors. Generating consistent revenue for your company.
WHO USES ONSITE
Built for all support needs.
Amazon Only
Onsite brands can now communicate and provide support directly to Amazon customers from the Amazon orders page. Stop returns dead in their tracks and turn potential negative reviews into high-quality positive ones!
Exclusive Amazon Integration
- Save time by unifying all Amazon messaging.
- Work through tickets quickly with order information directly in the tickets.
- Enhance your credibility with a dedicated support landing page.
- Guaranteed enrollment to Amazon PLS.
Selling on Multiple Channels
Consolidate all customer interactions, orders, and information into a single interface. Provide faster support across various channels and improve customer loyalty through proactive communication, reviews, and insights.
Natively Connected
- All your tickets in one inbox.
- Connected to all your existing marketplaces.
- Powerful integrations/automations set up for you.
Shopify Sellers
Drive sales directly from your social channels and advertising posts using our native widgets and chatbots. Increase your revenue by as much as 5% while providing stellar customer support.
Built for SHOPIFY
- Professional branded support site for customers with powerful self support options.
- Update orders directly from tickets within onsite.
- Automate your most common tasks using macros and automations freeing up valuable time.
- Drive sales directly from your social channels with our native widgets and chatbots.
Custom
Our amazing flexibility allows our solution to be customized for any and all support needs.
Whether you’re in the software, service, or sales our tool has everything needed for a complete support experience.
Learn More
Exclusively Integrated Directly with Amazon.com
“On average, PLS is used by customers 230k times per month, with 68% of customers avoiding a return. “
68%
Customers avoid returns
3-1
Sale to return ratio needed to cover return cost
230,000
Monthly redirects from Amazon.com
4X
Capacity of support team
Raj C.
Senior Project Manager
Common Questions
Frequently Asked Questions
Our team is constantly working on integrations. At the moment, you can connect Onsite to:
Marketplaces: Amazon, eBay, Shopify, Walmart, Etsy, Newegg, Back Market
Support Channels: Whatsapp, Wechat, Facebook Messenger, Telegram, Twitter, and more…..
Onsite is perfect for any company looking to offer a complete solution for customer support. We offer:
– Fully loaded landing page, with all the tools needed to provide stellar support.
– Natively connected – connected to all support channels. Unifying all of your messaging and speeding up your support by 4X.
– Done for you – we remove all the headaches associated with developing and integrating a support experience. We even work to set up all automation and macros allowing your brand to provide premium customer support.
There are none. When signing up you can select to sign up for monthly or annual payments.
There are no contracts. If you feel you aren’t ready yet, you can cancel at any time.
There are none. When signing up you can select to sign up for monthly or annual payments.
There are no contracts. If you feel you aren’t ready yet, you can cancel at any time.
Our solution will help you:
- Reduce returns
- Stop Negative Reviews
- Generate Sales
- Build brand loyalty
- Reduce customer frustration
- Educate customers
- Increase your bandwidth
After signing up you can expect your site to be ready for customer interaction within 5-7 days.
We pair your company with one of our in-house web designers to build an effective landing page based on any/all content you have available.
5/5
Our customer retention rates doubled.
Bizzy helps us decode product usage and shows us what makes users tick.
Andrew Baygulov – CEO at Foundry
5/5
We're building a better product now, thanks to Bizzy. It helped us see the obvious flaws that made people churn.
Robert Machac – Founder, Alton
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