Onsite AI

AI that doesn't
just respond —
it executes.

Onsite AI pulls real order data, product knowledge, and policy rules to resolve customer questions automatically — and flags critical decisions to your team before anything happens.

See it in action Book a demo
01Order Lookup
02Troubleshooting
03Policy Decision
C
"Where is my order? I haven't received anything."
⚡ System — Order Lookup
Marketplace
Order found
Status
Carrier
Estimated delivery
AI
"Your order has shipped and is on its way via FedEx, arriving March 14. I'm sending you the tracking link now."
C
"Perfect, thank you! Really appreciate the quick response."
C
"My air fryer turns on but it's not heating up at all."
⚡ System — Troubleshooting
Product manual
Issue match
Warranty status
Fix guide
AI
"This looks like a known heating fault (E77). Try: 1) Hold power 10s to reset, 2) Check coil connection, 3) Run diagnostic mode. Still not working? Your agent can arrange a warranty replacement."
C
"Step 1 worked! That fixed it — thank you so much!"
C
"My order arrived with a scratch on the front panel. It seems cosmetic but I'm still disappointed."
⚡ System — Damage Assessment
Issue type
Item value
Est. return cost
Prior claims
Policy match
Recommendation
AI
"I can see the damage is cosmetic. Since this is a higher-value item, I'd like to offer you a 15% discount to keep the unit — saving you the hassle of a return. Would that work for you?"
C
"Yes, that works! Thanks for being so understanding."

Most AI chatbots generate answers.
Onsite AI generates outcomes.

Generic Chatbots
Answers questions
  • ✗Generic, templated responses
  • ✗No access to real order data
  • ✗Cannot take action
  • ✗Stops at the reply
  • ✗Escalates everything
Traditional Helpdesk AI
Assists agents
  • ~Partial automation only
  • ~Limited order context
  • ~Requires agent follow-up
  • ~No policy logic
  • ~Slows down resolution
Onsite AI
Resolves issues
  • ✓Pulls live order data instantly
  • ✓Applies your business rules
  • ✓Sets up agent actions in one click
  • ✓Guides full resolution path
  • ✓Closes tickets, not just conversations

Deployment

One knowledge base.
Unlimited use cases.

Feed your AI with product manuals, policies, and order data — then spin up purpose-built bots for every use case. The same intelligence powers every touchpoint.

🛠️
Troubleshooting Portal
A branded support page where customers get product install help, troubleshooting guides, and warranty assistance — no agent needed.
📦
Order & Shipping Bot
Deploy on your website to handle order status, shipping updates, and return requests automatically — around the clock.
🛒
Pre-Sales Assistant
A sales bot that helps customers make confident buying decisions — compatibility, sizing, specs — before they even check out.
⚡
Agent Assist
The same knowledge base powers your support agents — surfacing instant answers, order context, and ready-to-send drafts for every ticket.
One knowledge base. Every touchpoint. Zero repetition.

Use Cases

Every resolution type. One engine.

01 — Order Intelligence

Real-time order data across every marketplace

C
"Where is my order? I haven't gotten anything yet."
AI
"Your TikTok order #TT-59382 is in transit with USPS and arriving March 14. Track it here → [link]"
System — Order Lookup
MarketplaceTikTok Shop
Order #TT-59382
CarrierUSPS
StatusIn Transit
ETAMarch 14
✓ Ready to send tracking link
02 — Product Intelligence

Turn product questions into instant resolution

C
"My air fryer turns on but isn't heating at all."
AI
1
Hold power button 10 seconds to reset
2
Check heating coil connection underneath
3
Run diagnostic: hold + and - for 5 seconds
System — Troubleshooting
Product manual✓ Loaded
Issue identifiedE77 Heating Fault
Guide match✓ Found
WarrantyActive
Escalation neededNo
✓ 3-step resolution guide ready
03 — Policy Engine

Applies your rules — automatically

C
"I bought this 45 days ago. Can I still return it?"
AI
"You're eligible for a one-time courtesy return. Your agent has everything they need to process it now."
System — Policy Decision
Days since purchase45 days
Return window30 days
Exception rule✓ Active
Prior exceptionsNone
Order value$64.99
✓ Courtesy return approved
04 — Compatibility Intelligence

Prevent wrong orders before they happen

C
"Will this fit my 2018 Toyota Camry?"
AI
"Quick question — is your Camry the 2.5L or the hybrid model?"
C
"2.5L, not hybrid."
AI
"✓ Confirmed compatible. Your 2018 Camry 2.5L is supported. Safe to order."
System — Compatibility Check
Vehicle year2018
Compatible range2015–2019
Engine2.5L ✓
Hybrid excludedYes
Customer confirmedNot hybrid
✓ Compatible — safe to order

Agent Copilot

The same AI works
inside every ticket.

Your agents don't just get a reply box — they get an AI that reads the ticket, drafts the answer, and turns solved issues into knowledge.

1
AI Summaries
Long thread? One click gives agents a bullet-point summary — focused on what's unresolved and what happens next. Auto-flags when new messages arrive.
2
AI Replies
One click drafts a reply using the full ticket context and your knowledge base. The agent reviews, edits, and sends — in seconds, not minutes.
3
AI Text Tools
Select any text in the editor and rewrite it in place — more formal, shorter, friendlier. No copy-pasting into another tool.
4
AI Article Creation
Solved something worth keeping? One click turns the ticket into a draft knowledge base article — review, publish, and the AI handles it next time.
Ticket #4821 — Amazon · Heating fault
✦ Create AI Article
4
1
✦ AI Summary 2 new messages · Regenerate
  • Customer's air fryer powers on but won't heat — error E77 confirmed.
  • Reset steps sent; customer reports issue persists after step 2.
  • Unit is under warranty — pending decision on replacement.
Customer — 12 min ago
"I tried the reset again but it's still showing E77. What are my options?"
3
Since the reset didn't clear the fault, your unit qualifies for a warranty replacement. I'll get that arranged for you right awayMore formalFriendlierShorter — no need to return the faulty unit first.
2
✦ AI Reply
Send →

Knowledge Base

The more you build it,
the more it handles.

Add your manuals, policies, and rules — and watch the AI unlock new capabilities across every bot and agent you deploy.

Your Knowledge Base
📖
Product Manuals
Specs, install guides, troubleshooting steps
Added
📋
Return & Refund Policy
Windows, exceptions, approval thresholds
Added
🚚
Shipping Policy
Carriers, timelines, lost package rules
Added
🔧
Warranty Terms
Coverage periods, claim conditions
💬
Brand FAQs & Voice
Tone, common Q&A, compatibility info
📊
Escalation Rules
VIP routing, edge cases, senior agent triggers
AI Coverage
Ticket types AI can handle 58%
Handles 7 of 12 ticket types — add more sources to expand coverage
🛠️
Troubleshooting
Active
❓
Product Q&A
Active
↩️
Return Decisions
Active
📦
Shipping Support
Active
🔧
Warranty Claims
Locked
🛒
Pre-Sales Assist
Locked
⚡
Smart Escalation
Locked
🤖
Agent Assist Drafts
Locked
Ticket History

Or let the AI build it for you.

Onsite AI analyses your closed tickets to find what customers keep asking that your knowledge base doesn't cover — then suggests new articles and updates, backed by the actual tickets. You review and approve. Runs automatically, daily or weekly.

Suggestions from last 30 days of tickets
Create
E77 heating fault — reset & warranty steps
38 source tickets · 92% confidence
Update
Return window for marketplace orders
17 source tickets · 87% confidence · diff ready
Create
Charger compatibility by product model
12 source tickets · 81% confidence

Data Layer

Grounded in your actual business.

No hallucinations. No guesses. Every response is backed by real data from your systems.

📦
Live Orders
Real-time order status, carrier data, and delivery timelines from every marketplace.
📋
Product Data
Manuals, specs, FAQs, and troubleshooting guides — loaded and searchable instantly.
📜
Policy Logic
Your return windows, exception rules, and approval thresholds — enforced automatically.
🔩
Compatibility Data
Fitment guides, model compatibility matrices, and variant specs to prevent wrong orders.
👤
Customer History
Purchase history, prior returns, LTV, and account status to inform every decision.
No hallucinations. Only real data from your business.

Get Started

AI that follows your business —
not just the prompt.

See how Onsite AI resolves real customer issues with your order data, your policies, and your rules — live.

Book a demo
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