This is a live demo trained on Car Parts data — our AI bot can be trained on any product category, brand, or dataset.
AI agent — active & trained

Your Car Parts support
agent is live

Trained on the complete Car Parts knowledge base — this AI agent answers product, fitment, order, returns, and shipping questions instantly, around the clock.

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Car Parts AI Agent
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Does a rear trailing arm bush for a 1972 car fit a 1975 model? I want to confirm before I order.
Great question! The spec changed slightly between those model years — let me walk you through exactly which part number fits your 1975 model and what to watch out for.
24/7
Instant answers, any time
365
Day return policy covered
6+
Countries & regions
100%
Trained on Car Parts' KB

Capabilities

What the bot knows

Trained on every corner of Car Parts — so it answers with real, accurate information every time.

🔧
Parts & Fitment
Answers compatibility questions, explains part specifications, and helps customers find the right components for their vehicle.
Fitment checkPart numbersSpecifications
📦
Orders & Tracking
Explains order status, back order timelines, split shipments, and tracking — so customers always know where their parts are.
Order statusBack ordersTracking
↩️
Returns & Refunds
Covers the 365-day return policy, returns numbers, refund timelines, and multi-country procedures.
365-day returnsRefund statusMulti-country
💳
Pricing & Payments
Payment methods, VAT/duty rates, surcharges, price matching, and shipping costs — all covered.
VAT/GSTPaymentsPrice matchShipping

Try it out

Things you can ask

Real questions, real answers — drawn directly from Car Parts' knowledge base.

Parts & Orders
  • Does this part fit my vehicle? I want to check before I order.
  • I placed an order but only part of it arrived — what's happening?
  • The product page says 'expected in 3 weeks' — can I still order it?
  • What does 'back order' mean, and will I be charged straight away?
Returns & Refunds
  • I need to return a part — how do I get a returns number?
  • The item I received is faulty. What's the returns process?
  • How long will my refund take to appear in my account?
  • I ordered from Australia — do I use a different returns form?
Shipping & Delivery
  • Do you ship to Germany? Will VAT be added to my order?
  • Why am I being charged for shipping if it's free over £75?
  • I haven't received a tracking number — how do I track my order?
  • Can I collect my order in person, and do I need to book ahead?
Payments & Account
  • What payment methods do you accept in the Netherlands?
  • I found the same part cheaper elsewhere — can you match it?
  • What's the surcharge on reconditioned parts and how do I get it back?
  • I've forgotten my account password — how do I reset it?

Get started

How to engage

Up and running in seconds — no sign-up needed.

01
Find the chat widget
Look for the chat icon in the bottom-right corner of this page. It's always visible and ready to engage.
Bottom-right corner
02
Pick a topic or type freely
The chat opens with four quick-start options — Returns, Fitment Help, Ask a Question, or Order Help. Tap one or type your own question.
4 quick-start topics
03
Get an instant answer
The agent responds immediately with accurate information drawn from Car Parts' full knowledge base.
Available 24/7

The live chat is right there ↘