onsite support logo
What OnSite Support is all about!
FEATURES
We use unique, custom-built tools to give us the edge

We help you reach customers at scale to avoid bad reviews, excessive returns and reduce the related expenses.

All the tools, all the channels, in one place. Read More

 Provide 24/7 Live customer support across all marketplaces. Read More

Chat directly with your Amazon Customers on amazon.com. Read More

Continuous analysis of returns, comments and feedback to improve customer experience and tease out money leaks. Read More

Reach out to all customers automatically to build brand loyalty and prevent returns/bad reviews. Read More

Custom built for your brand, full initial setup and support included. Read More

Full ticketing support system to allow your team to stay organized. Read More

Customers don’t want to wait for solutions! Read More

The Problem

The problem is marketplace support reps don’t have the expertise that you do. They don’t have the training to solve the problems that prevent customer returns, bad reviews, or worse, no action at all.

before onsite

Customers Need Help Trouble Shooting

If customers are confused, they don’t blame themselves, they blame you and your product. This results in returns and a pile of returned but not defective products – when all they actually need is just a little help from YOUR support team.

Bad Support is Expensive

Product returns result in expensive restocking and shipping fees. Often products can be damaged during transit or mislabeled by the platform return processing team rendering your returned product useless for resell. This results in a lot of your profits going to waste a month in hidden expenses.

amazon net revenue sales
Premature Negative Reviews

Frustrated customers are motivated customers, but in a bad way. They feel cheated that your product didn’t work and take to the product reviews section to vent their frustration and get even. These negative reviews affect your sales, impact your sales velocity and stain your listing in the long run…

The Solution

OnSite Support Software allows you to talk to your customers where they are and when they are seeking help, before marketplace support agents can jump in and ruin your relationship with the customer.

customer support
Redirect Customers To Your Support Page

YOUR company is the best support resource YOUR customer can communicate with. OnSite gives you a branded portal with all the resources you need to prevent returns such as:

  • Branded Support Portal for submitting tickets
  • How-To Videos
  • FAQ’s
  • Live Chat
  • Product Knowledge Base
  • Personalized AI Bot Support
  • Ask about many more features and integrations

Message & Live Chat Support

Customers want solutions NOW, not in 10-15 days. Before a customer initiates a return, they have the option to LIVE CHAT with your expert team allowing you to give them instant answers and stop returns onsite!

messenger
ROBUST TICKETING SUPPORT SYSTEM

Robust Ticketing Support System

Sometimes Returns are inevitable. Items get damaged in transit, are defective, or the wrong item was sent.

Onsite give you a full ticketing support system to allow your team to stay organized and provide your customer updates along the entire returns and replacement process.

Take a Tour

Mouse over each of the blue hotspots on our customers landing page to get further information on how OnSite designs added value to support for our Customers.

Click here to check out the full features and benefits list of being OnSite’s customer.

hungry-chef-tour
Annoucement Feature - Highlighted and in an obvious spot
Support Video(s)
Live Chat Button - Your Customers will click here and instantly be connected to your business and receive help.
Submit a Replacement Claim - Make it easy for customers to reach you and fill out a support ticket!
Knowledge Base - Your entire support page in one

Get the Information

See How OnSite Support Can Utilize Their Expertise When You Need it Most...

Customer Testimonials

We interviewed two of our customers who have great success stories for anyone looking to sell on Amazon, but worried about the customer complaints. Click the button below or either of our amazing customers logo’s to read more about their story…

OnSite Benefits

Everyone wins when you use Onsite. Customers get the support they need so they don't have to send in a return. You and Your Team get to talk directly with the customer building loyalty, reducing returns and negative reviews. eCommerce Platforms spend less time processing returns and more time selling your products.

Reduce Returns. Improve Sales.

When you handle your own support, you free up companies like Amazon, Walmart, and more to dedicate resources to selling your products.

More 5 Star Reviews = More Sales

Happy customers leave rave reviews and more of them resulting in your products selling more and faster.

Happy Customers = Repeat Customers

Brand loyalty is developed by repeat customer satisfaction. The happier your customers are with interactions with you, the more they buy.

Multi-language & International

OnSite supports customers in 7 countries and 6 languages.

Notable Support Features

All Apps in 1 Place

Unified OmniChannel Support

One support desk for:

  • marketplace channels
  • social media handles
  • business chat accounts
  • emails and more – even across multiple brands

All the tools in one place necessary to tackle each issue, leaving happy customers, brand loyalty and less returns.

LIVE CHAT SUPPORT

On Call 24/7

With our live chat, your brand is always available to customers for support.

Direct integrations available for:

  • amazon.com
  • Walmart
  • Ebay 
  • Shopify 
  • Etsy and more.

Use our smart chatbots and automations to help customers with common issues automatically. Most important, increase customer engagement reduce returns, negative returns and expenses.

INTEGRATE WITH AMAZON

Amaz-On-Site Integration

Chat Directly with Amazon buyers directly on Amazon.com.

  • DIRECT Amazon.com integration
  • Live Chat in Amazon Returns
  • Reduce Returns
  • Save On Fees
  • Reduce negative reviews

We’ve partnered with Amazon PLS to provide you live chat and support features directly on Amazon.com so you can meet customers where they are at and solve their problems in the moment.

SQUASH PROFIT LEAKS

OnReturns Analysis

Connect with customers before they become disgruntled. 

  • QR Code inserts for packaging
  • Automatic Support Emails
  • Ready to launch digital assets

Reach customers before they turn disgruntled. QR codes in package give them an easy way to contact you for support. Automatic emails uncover otherwise silent disgruntled customers, and many more assets available to prevent th

onreturns analysis
PREVENTION IS THE BEST STRATEGY

ProActive Customer Support

Connect with customers before they become disgruntled. 

  • QR Code inserts for packaging
  • Automatic Support Emails
  • Ready to launch digital assets

Reach customers before they turn disgruntled. QR codes in package give them an easy way to contact you for support. Automatic emails uncover otherwise silent disgruntled customers, and many more assets available to prevent the return!

OnBoard

White Glove OnBoarding

Your Onsite Support suite is fully branded to represent your brand and only your brand.

Onsite Onboarding provides:

  • Fully branded support portal
  • Only 2-3 Day build out time
  • Support and training

Your customers will have access to a branded knowledge base, FAQs, landing page and more, all custom designed and built for your brand and ready to use in just a few days.

You’re only a few days from happier customers, fewer returns, and more profit.

Just a Few of Our Clients

Driving technology for leading brands
amazon
playlearn
ares
home grown
koala babycare
googipet homeec
hungry chef
cestari
cresimo
thrival
Desk York
sightpro texlar

Top Features & Benefits

TICKETING SYSTEM

Provide support for customers using ticketing system, with email integration.

HELP CENTER

Robust platform for FAQs, product guides, and create a complete Knowledge base for your brand.

MESSAGING & LIVE CHAT

Provide instant and professional support using live chat bots on our tool and your brand site.

QR CODE GENERATOR

Onsite provides a unique QR code to use on your product packaging and materials directing customers directly to your branded support site.

CUSTOM BRANDED PORTAL

We help you design and create a full custom branded landing page and URL matching your brand aesthetic.

SOCIAL MEDIA INTEGRATION

Connect your social media accounts directly to our chat and ticketing tool so you can handle all your support in one place, never missing a beat.

AI ANSWER BOT

Creat scenarios for triggers and conversation routing, building an efficient support team and increasing customer satisfaction.

BUSINESS HOURS

Set your live chat days and hours, create an away message directing customers to submit a ticket during off hours.

COMMUNITY FORUMS

Gather real customer feedback, provide solutions and gain insight to customer behavior.

REPORTING AND ANALYTICS

Track key metrics of incoming requests and measure your teams performance.

INTEGRATE WITH YOUR TOOLS

We integrate with tools you already use like Zapier, Google, Slack, Salesforce and more!

CUSTOM BRANDED PORTAL

We help you design and create a full custom branded landing page and URL matching your brand aesthetic.

FAQ

Can I cancel my plan anytime?

If on a monthly plan, you can cancel at the end of your monthly cycle.

Does the price change as I add users?

The subscription comes with 3 users included. You can add more anytime for $69/user.

Will I be billed automatically at the end of each month/year?

Yes, we will extend your term for you unless notified by you.

How do i contact sales or support?

You can contact help@onsitesupport.io for all sales and support inquiries.

Is tax included in all the prices?

It isn’t. Additional taxes may apply depending on your state, province or country.

Choose your plan

You will be charged for your plan after the administration approves your brand account.

Monthly

+ one time $399 onboarding fee

$299 per Month

Custom Branded Portal

Live Chat

Knowledge Base

3 Agents Included

And much more…

Yearly

+ one time $399 onboarding fee

$249 per Month

Custom Branded Portal

Live Chat

Knowledge Base

3 Agents Included

And much more…

OnSite Support 2022

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