Onsite Support Features

All the features you will need for an
e-commerce support solution.

Integrated with your Amazon Data

Connecting with your Amazon account allows us to:

  • Validate customer tickets with easily accessible order information.
  • Ensure Proper enrollment into the Amazon PLS program for each of the product listings for your brand
  • Builds an effective support site for your brand based on the products with the highest return rate. 

One Shared Inbox

Provide customer support for all the channels you support through one inbox. No more switching between support centers, inboxes, or platforms. Save time and respond faster to request.

  • Connect any channel into your inbox
  • Faster support issue resolution
  • All Support issues are organized for speedy follow-up

Live Chat Support

Use our smart chatbots and automations to help customers with common issues in real time. Increase customer engagement reduce negative returns and cut expenses.

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Amazon Onsite Integration

Chat Directly with Amazon Buyers directly from Amazon. 

We partnered with Amazon PLS to provide you live chat and support features directly on Amazon.com so you can meet the customers where they are at and solve their problems in the moment. 

Complete Knowledge Base & FAQ

Redirect customers to a landing page loaded with all the content needed for a positive customer experience.

Educate the consumer with effective how to videos and answer any questions you can before they ask them. 

Connected to Your Amazon Account

Connecting with your Amazon account allows us to:

  • Validate customer tickets with easily accessible order information. 
  • Ensure proper enrollment into the Amazon PLS program for each of the product listings for your brand.
  • Build an effective support site for your brand based on the products with the highest return rate.  

Complete List of Features & Benefits

TICKETING SYSTEM

Provide support for customers using ticketing system, with email integration.

KNOWLEDGEBASE

Robust platform for FAQs, product guides, and create a complete knowledge base for your brand.

CUSTOMER BRANDED PORTAL

We help you design and create a full custom branded landing page and URL matching your brand aesthetic.

SOCIAL MEDIA INTEGRATION

Connect your social media accounts directly to our chat and ticketing tool so you can handle all your support in one place, never missing a beat.

MESSAGE & LIVE CHAT

Provide instant and professional support using live chat bots on our tool and your brand site.

QR CODE GENERATOR

Onsite provides a unique QR code to use on your product packaging and materials directing customers directly to your branded support site.

AI LIVE CHAT ANSWER BOT

Create scenarios for triggers and conversation routing, building an efficient support team and increasing customer satisfaction.

BUSINESS HOURS

Set your live chat days and hours, create an away message directing customers to submit a ticket during off hours.

COMMUNITY FORUMS

Gather real customer feedback, provide solutions and gain insight to customer behavior.

REPORTING AND ANALYTICS

Track key metrics of incoming requests and measure your teams performance.

Frequently Asked Questions

How do I cancel my plan?

If on a monthly plan, you can cancel at the end of your monthly cycle.

Will I be billed automatically at the end of each month/year?

Yes, we will extend your term for you unless notified by you.

Is tax included in all the prices?
It isn’t. Additional taxes may apply depending on your state, province or country.
Does the price change as I add users?

The subscription comes with 3 users included. You can add more anytime for $59/user.

How do I contact sales or support?

You can contact [email protected] for all sales and support inquiries.

What are you waiting for? Get a Live Demo Today

See how we can help your brand win and delight customers.