On-Site Support Features

All the features you will need in a
e-commerce support solution.

One Shared Inbox

Provide customer support for all the channels you support through one inbox. No more switching between support centers, inboxes, or platforms. Save time and respond faster to request.

  • Connect any channel into your inbox
  • Faster support issue resolution
  • All Support issues organized for speedy follow up

Live Chat Support

Use our smart chatbots and automations to help customers with common issues in real time. Increase customer engagement reduce negative returns and cut expenses.

Amazon Onsite Integration

Chat Directly with Amazon Buyers directly from Amazon. 

We partnered with Amazon PLS to provide you live chat and support features directly on Amazon.com so you can meet the customers where they are at and solve their problems in the moment. 

Complete Knowledge Base & FAQ

Redirect customers to a landing page loaded with all the content needed for a positive customer experience. Educate the consumer with effective how to videos and answer any questions you can before they ask them. 

 

Connected to Your Amazon Account

 

Connecting with your Amazon account allows us to:

– Validate customer tickets with easily accessible order information. 

– Ensure proper enrollment into the Amazon PLS program for each of the product listings for your brand.

– Build an effective support site for your brand based on the products with the highest return rate.  

 

Complete List of Features / Benefits

TICKETING SYSTEM

Provide support for customers using ticketing system, with email integration.

KNOWLEDGEBASE

Robust platform for FAQs, product guides, and create a complete knowledge base for your brand.

MESSAGE & LIVE CHAT

Provide instant and professional support using live chat bots on our tool and your brand site.

QR CODE GENERATOR

Onsite provides a unique QR code to use on your product packaging and materials directing customers directly to your branded support site.

CUSTOMER BRANDED PORTAL

We help you design and create a full custom branded landing page and URL matching your brand aesthetic.

SOCIAL MEDIA INTEGRATION

Connect your social media accounts directly to our chat and ticketing tool so you can handle all your support in one place, never missing a beat.

AI LIVE CHAT ANSWER BOT

Create scenarios for triggers and conversation routing, building an efficient support team and increasing customer satisfaction.

BUSINESS HOURS

Set your live chat days and hours, create an away message directing customers to submit a ticket during off hours.

COMMUNITY FORUMS

Gather real customer feedback, provide solutions and gain insight to customer behavior.

REPORTING AND ANALYTICS

Track key metrics of incoming requests and measure your teams performance.

Get started with On-site Support

Reduce returns and bring profits back to your business.

Frequently Asked Questions

If on a monthly plan, you can cancel at the end of your monthly cycle.

 

Yes, we will extend your term for you unless notified by you.

 

It isn’t. Additional taxes may apply depending on your state, province or country.

 

The subscription comes with 3 users included. You can add more anytime for $69/user.

 

You can contact help@onsitesupport.io for all sales and support inquiries.
 

Get started with On-site Support

Reduce returns and bring profits back to your business.