The All-in-One Customer Portal for Exceptional Support
Empower customers to find the solutions they need swiftly and efficiently. Create a single destination for learning about your products, sharing feedback, and connecting with your customer community.
All the Tools You Need to Build a Self-Service Help Center
81% of customers will attempt to solve a problem on their own before reaching out to a support representative. If you don’t give them what they need, you will fail to deliver an ideal experience.
Be there when your customers need you most.
Onsite Support has all the tools you need to build an intuitive and comprehensive self-service help center.
Done for You Custom-Built Help Center
Say goodbye to generic and boring help pages. Our team of professional designers will build a stunning customer portal suited for your brand.
- Create custom help centers for multiple brands and tie them to a main company hub.
- Send customers directly to your support page with custom-branded QR code packaging inserts.
- Link your brand support desk directly* to e-commerce platforms, like Amazon, Walmart, Shopify, WooCommerce, and more (*subject to the platform’s policies)
Comprehensive Knowledge Base
91% of customers will use a knowledge base if it is available to them. Help customers find the exact answers to their questions with a comprehensive self-serve KB portal built directly into your help center.
- Send customers directly to your support page with custom-branded QR code packaging inserts.
- Link your brand support desk directly to e-commerce platforms, like Amazon, Walmart, Shopify, WooCommerce, and more (subject to the platform’s policies)
- Create or import articles and FAQs with our easy-to-use interface.
- Let support agents pull articles directly from the KB and into their support conversations.
- Answer all customer queries with step-by-step guides and detailed explanations.
Highly Engaged Customer Community
Let loyal customers speak for your brand and help others find the answers they need. Customer communities are great avenues for people to share brand experiences, personal insights, and solutions to common product issues.
- Create forums for customer discussions and questions.
- Leverage previous customer inquiries for better support.
- Create polls and gather valuable customer insights into new products and features.
- Build paywalled content accessible only with a username and password.
Rich Instructional Content
- Easily upload videos and PDFs with a few clicks.
- Make videos more accessible with sort options.
- Offer step-by-step tutorials to quickly resolve customer concerns.
Dynamic Live Chat and Chatbots
Provide faster resolution with live chat support and automated chatbots. Build a more efficient customer support team and never miss a request.
- Create custom chatbots to collect critical customer information.
- Provide helpful resources while customers wait for a live agent.
- Create polls and gather valuable customer insights into new products and features.
- Improve customer retention with faster issue resolution.
Custom Contact Forms
Create custom contact forms to gather critical data, speed up support, and prevent spam. With customized fields, you can build the forms that make sense for your team.
- Set your own custom form fields like Order ID or Item Purchased.
- Create custom warranty and registration forms.
- Automatically process form details with automated workflows.
Create a self-service help center that exceeds expectations.
With Onsite Support, you can increase customer retention and build loyal brand advocates. Take the first step and experience the power of exceptional customer experience.
Existing Branded Customer Portals
Check out customer portals from some of our customers.
Our Clients Say It Best
“Since moving to Onsite Support, our team works better, our customers are happier and our support process is much more smooth!”
“Working with Onsite has allowed us to take control of our customer experience. Customers now have the ability to contact us easier to resolve their problems and not have to navigate the challenges of using traditional marketplace support. Our Customer Support, who is educated on our company and products, are able to directly assist our Amazon Customer now!”
“Onsite Support is there to help you save time with your multi-marketplace customer service needs!"
"Migrating to Onsite Support was smoother than expected. The feature set continues to evolve and is adding tremendous value to our support team."
What are you waiting for? Get a Live Demo Today
See how we can help your brand win and delight customers.
