Stop losing revenue to returns
and negative reviews.
Most brands selling on Amazon don't know exactly what returns are costing them, which products are the problem — and spend hundreds of hours implementing a helpdesk that isn't built for ecommerce. We fix that.
Your returns cost far more
than the refund
We identify which products are driving your returns and the exact issues behind them — then we intercept customers before an Amazon return is ever filed. A proactive replacement costs 73% less. A customer you resolve before they return doesn't count against your Amazon metrics at all.
Not every resolution costs the same — and most brands only ever take the most expensive option
What you do when a customer is frustrated determines how much you lose — or save. Most brands default to absorbing the return. There's a cheaper path at every step.
Amazon tracks your physical return rate per ASIN. High rates can suppress your listing, hurt Buy Box eligibility, and trigger account health reviews. Every customer you resolve before they file a return keeps your metrics clean — and your listing healthy.
Then the return becomes
a negative review
Customers who can't reach you don't just return — they leave 1-star reviews that follow your product forever, dragging down every sale that comes after it.
reviews to learn more about this item.
All the tools your team needs to
educate, engage, and support
One complete platform built with ecommerce at its core — so your brand can reach customers at the right moment and resolve their issues before they become a return, a bad review, or a lost sale.
Meet your customers
wherever they are
Turn potential returns into repeating customers with proactive support.
Amazon PLS Program
Most brands leave customers with two options — return the item or leave a review. We add the yellow "Get product support" button and build the destination behind it — giving customers instant resolution at the last possible moment.
QR Codes on Packaging
For your highest-return products, we provide a QR code which you can add to your packaging or insert card. A frustrated customer scans it and lands on your branded support page instantly — before they ever open the Amazon return portal.
Website Integration
We embed branded support landing pages and our AI chatbot directly on your website — capturing customers who search for support outside Amazon. We also connect your existing support email address to pipe all tickets into one unified backend.
Marketplace Messages
We route buyer-seller messages from Amazon, eBay, Walmart, and other marketplaces directly into your Onsite command center — one unified inbox for every customer conversation, across every channel, in one place.
Your complete support
infrastructure
Four interconnected systems that prevent returns, resolve issues at scale, and turn customer contacts into brand equity.
Branded Support Landing Pages
Custom-designed pages that match your brand — loaded with troubleshooting guides, FAQs, video walkthroughs, and an AI chat widget trained specifically on your products and the issues your customers actually have.
- Product-specific pages per ASIN or category
- Fully branded — your logo, colors, tone of voice
- FAQ accordion, video embeds, troubleshooting flows
- Embedded AI chat with human escalation path
- Customer data capture for CRM & remarketing
Unified Communications Hub
Every customer message from every marketplace and channel flows into one place. Amazon, eBay, Walmart, Facebook, Instagram, email — one inbox, one team, zero dropped conversations.
- Amazon, eBay, Walmart, Shopify & more
- Facebook, Instagram, email — all in one view
- Unified ticket routing and team assignment
- Full customer history across every channel
12 Amazon
4 InstagramIntelligent AI Support Bot
An AI trained on your product manuals, company policies, marketplace policies, and order data. Deployed on your support pages, website, and agent-facing — helping your team respond faster and more accurately than ever.
- Trained on your product knowledge base & manuals
- Knows your warranty, return & exchange policies
- Connected to real-time order information
- Agent-assist mode: AI drafts, human reviews & sends
- Escalates to human agents when needed
You can track the shipment here:
Track your order
Command Center
Your full operational dashboard. Every ticket comes with the customer's order data and one-click action buttons — initiate a return, send a replacement, request a review — all without ever leaving the conversation.
- Full order data pulled from marketplace APIs
- One-click: process return, send replacement, refund
- Request a review directly from the ticket
- Autotagging to track return rates, resolution rate & team analytics
I still haven't received my power washer. Can you let me know when it will arrive?
| Amazon Order ID | 123-1234567-7166872 |
| Order Status | Shipped |
| Purchase Date | 2026-03-17 08:56 |
| Amount | 237.97 USD |
| Delivery Date | 2026-03-24 02:59 |
| ASIN | A12BC3DE4F5 |
| Seller SKU | AB-CDE1-FG2H |
Numbers from brands
already running Onsite
Find out what returns are
actually costing you
Share two Seller Central CSV exports. We'll run our full returns analysis and show you your exact financial exposure — your top offending SKUs, fee breakdown, unsellable inventory cost, and projected savings. No cost, no commitment.