Pricing

Flat pricing.
Everything your team needs — included.

No feature gates. No add-ons. No usage penalties.
Just one price for the full platform.

Monthly Annual Save $600

Free Trial

30 Days

No credit card required

 

  • ✓Unified ticketing system with macros
  • ✓Email, chat, voice & social messaging
  • ✓Chatbots & automation triggers
  • ✓Knowledge base
  • ✓Custom branded support portal
  • ✓ChannelReply included
Start Free Trial
Most Popular

Growth

$299/mo

Billed month to month

$250/mo

$3,000 billed annually

You save $600/year
3 agents included
Add more for just $59/agent/mo — vs. $115–$150/agent on Zendesk or eDesk.

Free onboarding & setup included

  • ✓Everything in Free Trial
  • ✓Amazon PLS enrollment
  • ✓Unlimited AI interactions
  • ✓Unlimited marketplaces & stores
  • ✓Unlimited automations
  • ✓Personalized onboarding & training
  • ✓Prebuilt analytics dashboards
  • ✓All future updates included
Get Started

+$59/mo per additional agent

Enterprise

Custom

For large-scale operations

Dedicated onboarding & migration

  • ✓Everything in Growth
  • ✓Unlimited agent seats
  • ✓Dedicated account manager
  • ✓Custom integrations & API access
  • ✓Multi-brand support
  • ✓Advanced roles & permissions
  • ✓SLA guarantees
  • ✓Priority support
Contact Sales

True Cost Comparison

See what you'd actually pay
with other platforms

Other tools charge per agent, per AI resolution, and per ticket overage. Adjust the sliders to see your real cost.

Unlimited AI interactions
Unlimited automations
Unlimited marketplaces
Unlimited messages
Unlimited self-service landing pages
No ticket overage fees
Free onboarding & setup
Number of agents 3
Onsite includes 3 agents. Additional agents are $59/mo each.
Monthly AI interactions 500
Zendesk charges $1.50–$2.00 per AI resolution. Gorgias & eDesk charge $0.90–$0.99 each.

Feature Comparison

Built for ecommerce.
Unlike the alternatives.

No other platform checks every box for multi-marketplace support operations.

OnsiteZendeskGorgiaseDesk
Flat monthly pricing✓✗✗✗
Unlimited AI interactions included✓✗✗✗
No ticket overage fees✓✓✗✓
Live chat + chatbots included✓✓✗✗
Unlimited automations✓✓✗✓
Amazon integration✓✗✓✓
Walmart integration✓✗✗✓
eBay integration✓✗✗✓
Etsy integration✓✗✗✓
WhatsApp integration✓✓✓✓
Amazon PLS Support Program✓✗✗✗
Free onboarding & white glove setup✓✗✗✗
Custom branded support portal✓✗✓✗
Order actions inside tickets✓✗✓✓
Self-service landing pages (unlimited)✓✗✗✗
Marketplace order data in tickets✓✗ requires ChannelReply✓✓

Frequently asked questions

Why is the pricing flat when others charge per agent?+
Onsite is built for ecommerce support teams — not solo users. The $299/mo plan covers 3 agents, which is the starting point for a real support operation. If you need more, additional agents are $59/mo each — compared to $115–$150/agent/mo on Zendesk or eDesk. Teams of 5+ typically save over $8,500/year compared to platforms like Zendesk — the more your team grows, the bigger the gap.
Is onboarding really free?+
Yes — onboarding is fully included. You get a dedicated setup specialist, a custom-built branded support portal, Amazon PLS enrollment, and personalized training for your team. No setup fee, no implementation cost. You're up and running from day one.
Do you charge for AI usage or automation interactions?+
No. Competitors like Zendesk charge $1.50–$2.00 per AI resolution, and Gorgias charges $0.90 per automated conversation. With Onsite, AI interactions, chatbot conversations, and automation triggers are all unlimited and included in your plan — no surprises on your bill.
How does the annual plan save me $600?+
The annual plan is $3,000/year — equivalent to $250/month. Compared to the monthly plan at $299/month ($3,588/year), you save $588. That's effectively 2 months free, and your rate is locked in for the year.
What marketplaces and channels are supported?+
Onsite connects with Amazon, Shopify, Walmart, eBay, Etsy, Back Market, Newegg, TikTok Shop, WooCommerce, WhatsApp, Instagram, Messenger, X, Gmail, Salesforce, Slack, JustCall, and more. New integrations are added on a bimonthly cycle — all included at no extra cost.
What does the 30-day free trial include?+
Full platform access — ticketing, AI tools, chatbots, knowledge base, and all channel integrations. No credit card required. At the end of the trial, choose a paid plan to keep your setup and data.

Teams that made the switch

★★★★★
"Since moving to Onsite Support, our team works better, our customers are happier and our support process is much more smooth!"
JA
Joe Araman
Head of Ecommerce, Equity Brands
★★★★★
"Migrating to Onsite Support was smoother than expected. The feature set continues to evolve and is adding tremendous value to our support team."
DA
David Arazi
President, Miko Products
★★★★★
"Working with Onsite has allowed us to take control of our customer experience. Our team can now directly assist Amazon customers without marketplace friction."
JM
Jason Mclellan
Head of Marketplaces, Vitacup
★★★★★
"Onsite Support is there to help you save time with your multi-marketplace customer service needs!"
CR
Carver Ryser
IT, Sojourn Consulting

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