Done-For-You Help Center: Your Support Site, Your Way
Creating a beautiful help center and learning new software takes time, effort, and patience—unless you’re using Onsite Support. Our designers and onboarding pros make it unbelievably easy to get your site and team online. Combined with our helpdesk migration assistant and e-commerce integration specialists, you are catered to every step of the way and ensured a smooth launch.
Professional Design: Branded Help Sites
Our team builds your help site according to your brand ethos and support journey needs. We provide a complete curated site designed with speed to support in mind. No paying extra to take away “Built with X” marks, no struggling to make site-building software do what you need it to. We take the stress out of setting up your help center so you can focus on delivering top-notch support.
Marketplace Compatible: Link Fearlessly
Sites like Amazon and Walmart often have strict rules about links that lead out of their marketplaces. However, Onsite was created specifically at the request of Amazon as a platform for sellers that would operate according to their policies. Your help center will be built strictly for support, not to take away sales—and that makes it almost universally accepted.
- Get guaranteed approval for Amazon’s “Get Product Support” program, linking customers away from return pages and directly to your Onsite help center.
- Safely add links to Onsite in your Walmart seller profile.
- Include Onsite links in Etsy conversations without breaking any rules.
- Add a chat widget to your Shopify store that links back to Onsite.
- Link directly to Onsite with marketplace friendly QR code product inserts, in full compliance with Amazon’s Terms of Service.
Live Onboarding Support: Your Success Is Our Priority
Embarking on a new customer support journey with Onsite? Our dedicated onboarding specialists are here to guide you every step of the way. Benefit from live onboarding support that covers the setup and training process, ensuring you and your team are equipped to make the most out of Onsite—no guesswork required.
Simple Integration: Unlimited Marketplaces, One Unified Helpdesk
- Safely add links to Onsite in your Walmart seller profile.
- Include Onsite links in Etsy conversations without breaking any rules.
- Add a chat widget to your Shopify store that links back to Onsite.
- Link directly to Onsite with marketplace friendly QR code product inserts, in full compliance with Amazon’s Terms of Service.
Smooth Transition: Migration Made Easy
Switching from Zendesk, Help Scout or Gorgias to Onsite? No worries. Our free Data Migration tool ensures a painless transition, allowing you to transfer your tickets without losing valuable support history. With Onsite, you can embrace a new support system without disruptions to your agents or your customers. Join the Onsite Support community today and experience a new level of customer service integration and support. Let us handle the details, so you can focus on what you do best—providing exceptional service to your customers.
What are you waiting for? Get a Live Demo Today
See how we can help your brand win and delight customers.
