On - Site Support

Prevent refunds with our custom Amazon support solution

We help brands add $ 100,000 + to their profits by designing a custom amazon support solution .

WE DRIVE RESULTS FOR ENTREPRENEURS TO THE FORTUNE 500

Engage

Reduce Amazon Returns

For the first time giving brands the ability to communicate and educate their Amazon customers. 

Redirect customers away from an expensive FBA return to a branded support center.

Prevent

Damaging negative reviews and protect your listings.

Before a customer initiates a product review, they have the option to CHAT with your team. Allowing you to resolve any issues that would have resulted in a negative review.

Support

Supercharge your team with an all-in-one tool.

4X your support speed with crucial product/customer order information.

With connections to Amazon’s API you’ll have 

Schedule a returns audit today!

BatteriesPlus Case Study

AMAZON SELLER CASE STUDY :

Amazon Keeps Denying My Claims

RESULTS :

Recovered $ 350,000 in just 3 months

BEFORE

Abe was using a service provider to manage reim bursements . Although he was recovering a few thousand dollars , a lot of the bigger claims were getting denied , and he starting following up with Amazon on his own . This was getting in the way of his day to day operations , and he came to us look ing for help .

AFTER

Abe now uses the prep section and the automatic responder to manage all of his claims . This has helped him recover over $ 350K in just 3 months . He was able to clean up everything that was previously denied , and he has the right systems in place to deal with these in the future .

“When selling high ticket products missing inventory could potentially take down our business . Seller Locker brought to light to this overwhelming fear that we had . Every transaction / discrepan cy is displayed to us in our dashboard where we can upload documents and submit with one click . Having proper documents and using their responder is why we are capable of winning even the biggest claims . We won a $ 80,000 case with just one click” .

Abe Harary , Ecomm Director , Batteriesplus.com

Vittorino Case Study

AMAZON SELLER CASE STUDY :

Overcharged Fees Were Draining My Profits

RESULTS :

Increased Profit Margins in My Busi ness by Nearly 30 %

BEFORE

I was very focused on increasing sales and launch ing new products . As a one man show I was very overhwelmed with all the day to day tasks and con stantly getting pulled in all directions . My total sales were growing however my end of the day net profits weren’t near what was needed for this business to keep running . I needed to find the holes in my busi ness or risk losing everything I’ve worked so hard on .

AFTER

100 % of my SKUs are being audited by Seller Locke and are being corrected as soon as overcharges happen . Seller Locker was able to go back 18 months and recoup $ 75K for us . As a young busi ness this was huge . We took the money , went deeper in inventory and expanded our catalog . M factories now use the tool to redevelop our packa

” Seller Locker corrected every SKU that was getting overcharged . After that I was able to use the FBA Calculator to bring down my packaging size and increase my profits by 30 % . With these prof its I was able to reduce my list price & get ahead of my competition . ” 

Charlie Dana , Owner - Vittorino

Features and Benefits

TICKETING SYSTEM

Provide support for customers using ticketing system , with email integration .

KNOWLDGEBASE

Robust platform for FAQs , product guides , and create a complete Knowl edge base for your brand .

MESSAGING & LIVE CHAT

Provide instant and professional sup port using live chat bots on our tool and your brand site .

QR CODE GENERATOR

Onsite provides a unique QR code to use on your product packaging and materi als directing customers directly to your branded support site.

CUSTOM BRANDED PORTAL

We help you design and create a full custom branded landing page and URL matching your brand aesthetic .

SOCIAL MEDIA INTEGRATION

onnect your social media accounts di rectly to our chat and ticketing tool so you can handle all your support in one place , never missing a beat .

DO AI LIVE CHAT ANSWER BOT

Creat scenarios for triggers and conver sation routing , building an efficient sup port team and increasing customer satis faction .

BUSINESS HOURS

Set your live chat days and hours , create an away message directing customers to submit a ticket during off hours .

COMMUNITY FORUMS

Gather real customer feedback , provide solutions and gain insight to customer be havior .

REPORTING AND ANALYTICS

Track key metrics of incoming requests and measure your teams performance .