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Onsite Support

Prevent returns with our custom Amazon support solution

Onsite Support is run by ecommerce sellers who work closely with Amazon on innovative support solutions. For example, Onsite enables the “Get product support” button to your Amazon order page–connecting customers directly with you, the brand. Finally, you can do the things other sellers only dream of!

  • Direct Amazon customers to your own dedicated, fully branded helpdesk

  • Avoid returns by offering real-time support with live chat, chatbots and smart responses

  • Add TOS-approved QR code support inserts to your product packaging

  • Help your customers self-support with custom-built knowledge bases, FAQs, videos, manuals and more!

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Engage

Reduce Amazon Returns

For the first time giving brands the ability to communicate and educate their Amazon customers. 

Redirect customers away from an expensive FBA return to a branded support center.

  • Add a " Get Product Support " button to the Amazon returns page.
  • Troubleshoot common issues with FAQs, live chat, and installation videos.
  • 68% of Amazon customers who click this button do not return the product (230k clicks last month).

Prevent

Damaging negative reviews and protect your listings.

Before a customer initiates a product review, they have the option to CHAT with your team. Allowing you to resolve any issues that would have resulted in a negative review.

Support

Supercharge your team with an all-in-one tool.

4X your support speed with crucial product/customer order information.

With connections to Amazon’s API you’ll have 

  • All the API data needed to provide instant support.
  • No more juggling multiple inboxes.
  • Automate common issues with our self support options.

Schedule a returns audit today!

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Features and Benefits

TICKETING SYSTEM

Provide support for customers using ticketing system , with email integration .

KNOWLDGEBASE

Robust platform for FAQs , product guides , and create a complete Knowl edge base for your brand .

MESSAGING & LIVE CHAT

Provide instant and professional sup port using live chat bots on our tool and your brand site .

QR CODE GENERATOR

Onsite provides a unique QR code to use on your product packaging and materi als directing customers directly to your branded support site.

CUSTOM BRANDED PORTAL

We help you design and create a full custom branded landing page and URL matching your brand aesthetic .

SOCIAL MEDIA INTEGRATION

onnect your social media accounts di rectly to our chat and ticketing tool so you can handle all your support in one place , never missing a beat .

DO AI LIVE CHAT ANSWER BOT

Creat scenarios for triggers and conver sation routing , building an efficient sup port team and increasing customer satis faction .

BUSINESS HOURS

Set your live chat days and hours , create an away message directing customers to submit a ticket during off hours .

COMMUNITY FORUMS

Gather real customer feedback , provide solutions and gain insight to customer be havior .

REPORTING AND ANALYTICS

Track key metrics of incoming requests and measure your teams performance .

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