Selling in Multiple Countries? Try Multilingual Customer Support
Selling in multiple countries and marketplaces is rewarding, but it comes with its own set of challenges—like providing customer support in different languages. According to Unbabel’s 2021 Global Multilingual CX Report, 68% of consumers would actually switch to a brand if it offered support in their native language. And it’s not just about convenience. 57% […]
Why Onsite Support Is the #1 Customer Support Solution for Amazon Sellers
In the competitive world of Amazon selling, high seller ratings and positive product reviews influence search algorithms. It determines your product’s visibility and, ultimately, your sales. Having effective customer support can impact these ratings through timely responses. If you address buyer inquiries and manage returns smoothly, you can reach them before they escalate to negative […]
