Onsite Support is run by ecommerce sellers who work closely with Amazon on innovative support solutions. For example, Onsite enables the “Get product support” button to your Amazon order page–connecting customers directly with you, the brand. Finally, you can do the things other sellers only dream of!
For the first time giving brands the ability to communicate and educate their Amazon customers.
Redirect customers away from an expensive FBA return to a branded support center.
Before a customer initiates a product review, they have the option to CHAT with your team. Allowing you to resolve any issues that would have resulted in a negative review.
Say goodbye to generic and boring help pages. Our team of professional designers will build a stunning customer portal suited for your brand.
4X your support speed with crucial product/customer order information. With connections to Amazon’s API you’ll have:
Provide support for customers using ticketing system , with email integration .
Robust platform for FAQs , product guides , and create a complete Knowl edge base for your brand .
Provide instant and professional sup port using live chat bots on our tool and your brand site .
Onsite provides a unique QR code to use on your product packaging and materi als directing customers directly to your branded support site.
We help you design and create a full custom branded landing page and URL matching your brand aesthetic.
Connect your social media accounts directly to our chat and ticketing tool so you can handle all your support in one place, never missing a beat.
Creat scenarios for triggers and conver sation routing, building an efficient sup port team and increasing customer satisfaction.
Set your live chat days and hours, create an away message directing customers to submit a ticket during off hours.
Gather real customer feedback, provide solutions and gain insight to customer be havior .
Track key metrics of incoming requests and measure your teams performance.
See how we can help your brand win and delight customers.