Live Chat or Chatbots: Which Is Better?
Today’s consumers expect round-the-clock support. To meet this demand, businesses are leaning into AI solutions like chatbots—and they’re getting results. According to Juniper Research, global retail spend via chatbots is expected to reach up to $142 billion this year (2024). This proves that the contest of live chat vs. chatbot support is no longer as […]
How Sojourn Consulting Services Tripled Their Support Capacity with Onsite while Maintaining Headcount
Sojourn Consulting Services brings 20+ years of ecommerce experience to their customers, which might be even longer than it sounds. What do we mean by that? Well, 20 years ago people still spoke about ecommerce like it was an either/or thing with brick-and-mortar shops. Now, retailers do both and—with ecommerce infrastructure becoming increasingly affordable—they’re selling […]
