ChannelReply connects your Walmart account with your customer service platform. Answer all your customers from a single interface, using the best support tools in the industry. No more bouncing from screen to screen!
ChannelReply helps your team work faster and better. That means happier customers. Happier customers mean more positive reviews, and ultimately, higher sales! Try it free and get more out of every minute invested into support.
Provide support for customers using ticketing system , with email integration .
Robust platform for FAQs , product guides , and create a complete Knowl edge base for your brand .
Provide instant and professional sup port using live chat bots on our tool and your brand site .
Onsite provides a unique QR code to use on your product packaging and materi als directing customers directly to your branded support site.
We help you design and create a full custom branded landing page and URL matching your brand aesthetic .
onnect your social media accounts di rectly to our chat and ticketing tool so you can handle all your support in one place , never missing a beat .
Creat scenarios for triggers and conver sation routing , building an efficient sup port team and increasing customer satis faction .
Set your live chat days and hours , create an away message directing customers to submit a ticket during off hours .
Gather real customer feedback , provide solutions and gain insight to customer be havior .
Track key metrics of incoming requests and measure your teams performance .