Selling in Multiple Countries? Try Multilingual Customer Support
Selling in multiple countries and marketplaces is rewarding, but it comes with its own set of challenges—like providing customer support in different languages. According to Unbabel’s 2021 Global Multilingual CX Report, 68% of consumers would actually switch to a brand if it offered support in their native language. And it’s not just about convenience. 57% […]
Understanding Amazon FBA Returns, Refunds, and Replacements
Navigating the world of returns, replacements, and refunds on Amazon is a crucial part of running a successful business and keeping your customers happy, but it can also be pretty complex. Regardless, understanding these processes inside and out is essential for boosting your profitability and ensuring your buyers are satisfied. That’s why we’re here to […]
Best Practices for Enhancing Ecommerce Customer Service in 2024
Ecommerce is so much more competitive now than it was a decade ago. With the rise of online shopping and the increasing demand for convenience, customers have come to expect high-quality customer service from ecommerce businesses. In fact, according to a survey by Salesforce, 88% of customers say that good customer service is one of […]
Freshdesk vs Onsite Support: Find the Best Customer Service Solution
Choosing the right customer service platform can make or break your business. In this comparison, we’ll explore how Freshdesk and Onsite Support stack up to help you make an informed decision. SCHEDULE A DEMO TRY ONSITE SUPPORT FOR FREE FOR 30 DAYS Side-by-Side Comparison: Freshdesk vs Onsite Support FEATURES FRESHDESK PRO ONSITE SUPPORT Robust […]
Why Onsite Support Is the #1 Customer Support Solution for Amazon Sellers
In the competitive world of Amazon selling, high seller ratings and positive product reviews influence search algorithms. It determines your product’s visibility and, ultimately, your sales. Having effective customer support can impact these ratings through timely responses. If you address buyer inquiries and manage returns smoothly, you can reach them before they escalate to negative […]
A Complete Guide to Amazon’s New Returns Processing Fee and How to Avoid it.
For any eCommerce business, handling customer returns is an inevitable aspect of the process, and it comes with its costs. These returns are particularly prompted from a negative experience, it can trigger customers to leave a lower rating and a negative feedback.. As an Amazon seller, you not only bear the costs associated with shipping […]
