How Miko Raised Support Efficiency 96% with Onsite Support
Health and wellness company Miko launched in 2018 with their flagship offering, the Yoisho foot massager. Mixing the latest in tech with millennia-old shiatsu techniques, the Yoisho helped Miko gain footing (pun very much intended) in the marketplace. It also served as a kind of sign for what the rest of the Miko product line […]
Luminess Delivers On-Point Customer Service through Onsite Support
Luminess is an innovative brand that blends technology and personal care. Their signature product is an advanced airbrush system that enables consumers to apply cosmetics and hair and skin care products with better precision. The handy airbrush turns a concentrated formulation into ultra-fine mist for flawless coverage. The Luminess website. The Challenge Like most brands […]
How Sojourn Consulting Services Tripled Their Support Capacity with Onsite while Maintaining Headcount
Sojourn Consulting Services brings 20+ years of ecommerce experience to their customers, which might be even longer than it sounds. What do we mean by that? Well, 20 years ago people still spoke about ecommerce like it was an either/or thing with brick-and-mortar shops. Now, retailers do both and—with ecommerce infrastructure becoming increasingly affordable—they’re selling […]
