In this article, veteran eCommerce seller and software solutions provider Isaac Hadriye introduces you to Onsite Support, an innovative tool that allows you to chat directly with Amazon buyers.
At Threecolts, we’re committed to providing solutions that truly make a difference for businesses navigating the complex landscape of e-commerce. Today, we want to share a success story from one of our key components, Onsite Support. This tale of transformation revolves around a leading beauty/cosmetics brand and its journey to significantly reducing returns and refunds on Amazon.
Congratulations! Your annual sales on Amazon have been increasing reliably over the past few years, and your brand is making a name for itself. However, while your inventory is moving faster than ever, so is the number of items being returned to you, posing a few financial and reputational hurdles that can stop growth dead in its tracks.