Luminess Delivers On-Point Customer Service through Onsite Support

Luminess is an innovative brand that blends technology and personal care. Their signature product is an advanced airbrush system that enables consumers to apply cosmetics and hair and skin care products with better precision. The handy airbrush turns a concentrated formulation into ultra-fine mist for flawless coverage. The Luminess website. The Challenge Like most brands […]

Live Chat or Chatbots: Which Is Better?

Today’s consumers expect round-the-clock support. To meet this demand, businesses are leaning into AI solutions like chatbots—and they’re getting results. According to Juniper Research, global retail spend via chatbots is expected to reach up to $142 billion this year (2024). This proves that the contest of live chat vs. chatbot support is no longer as […]

Better Customer Support Tools with Onsite Support

Things can take an unexpected turn when you’re running a business. You’re juggling a lot of things behind the scenes. You’re working hard to create efficient systems and crafting a winning marketing strategy. You’re checking your offerings periodically to see if they meet your customers’ needs. But just when you think you have it all […]

Taking Customer Service to the Next Level: 17 Rules for Efficient and Effective Support

Providing customers with outstanding customer service is crucial in growing any business. Implementing effective customer service can have many benefits for both you and your clients. It can help you acquire new customers, build stronger relationships with existing patrons, unlock new marketing opportunities, and provide positive experiences for your customers. 86% of consumers will likely […]

Onsite Support: Your All-in-One Walmart Customer Service App

Walmart is now ranked as the 2nd largest e-commerce retailer in North America after its 2023 1st quarter sales grew by 27% compared to previous periods. This growth comes from customers valuing Walmart’s convenience and speedy delivery and its growing assortment of third-party sellers. This is great news for anyone who is already selling on […]

Master Multichannel Selling without Sacrificing Support

Multichannel selling is on the rise and is expected to exceed $575 billion by 2023. Research shows that 78% of customers use multiple channels when shopping, spending 1.7x more than those who shop on a single channel. These statistics prove that you should not ignore cross-channel selling if you want to build a sustainable business. […]

Onsite Support—Your All-in-One Amazon Helpdesk Solution

In the bustling world of e-commerce, providing top-notch customer support is not just an option; it’s a necessity. Surveys revealed that 93% of consumers are more likely to make repeat purchases with businesses that offer excellent customer service. For Amazon sellers, promptly addressing customer inquiries, resolving issues, and enhancing the overall shopping experience are keys […]