A Complete Guide to Amazon’s New Returns Processing Fee and How to Avoid it.

For any eCommerce business, handling customer returns is an inevitable aspect of the process, and it comes with its costs. These returns are particularly prompted from a negative experience, it can trigger customers to leave a lower rating and a negative feedback.. As an Amazon seller, you not only bear the costs associated with shipping […]

Master Multichannel Selling without Sacrificing Support

Multichannel selling is on the rise and is expected to exceed $575 billion by 2023. Research shows that 78% of customers use multiple channels when shopping, spending 1.7x more than those who shop on a single channel. These statistics prove that you should not ignore cross-channel selling if you want to build a sustainable business. […]

Onsite Support—Your All-in-One Amazon Helpdesk Solution

In the bustling world of e-commerce, providing top-notch customer support is not just an option; it’s a necessity. Surveys revealed that 93% of consumers are more likely to make repeat purchases with businesses that offer excellent customer service. For Amazon sellers, promptly addressing customer inquiries, resolving issues, and enhancing the overall shopping experience are keys […]

How Onsite helped reduce Amazon Returns & Negative Reviews (Case Study)

At Threecolts, we’re committed to providing solutions that truly make a difference for businesses navigating the complex landscape of e-commerce. Today, we want to share a success story from one of our key components, Onsite Support. This tale of transformation revolves around a leading beauty/cosmetics brand and its journey to significantly reducing returns and refunds on Amazon.

Get product support button on Amazon

Congratulations! Your annual sales on Amazon have been increasing reliably over the past few years, and your brand is making a name for itself. However, while your inventory is moving faster than ever, so is the number of items being returned to you, posing a few financial and reputational hurdles that can stop growth dead in its tracks.