Multichannel selling is on the rise and is expected to exceed $575 billion by 2023. Research shows that 78% of customers use multiple channels when shopping, spending 1.7x more than those who shop on a single channel. These statistics prove that you should not ignore cross-channel selling if you want to build a sustainable business. […]
In the bustling world of e-commerce, providing top-notch customer support is not just an option; it’s a necessity. Surveys revealed that 93% of consumers are more likely to make repeat purchases with businesses that offer excellent customer service. For Amazon sellers, promptly addressing customer inquiries, resolving issues, and enhancing the overall shopping experience are keys […]
In this article, veteran eCommerce seller and software solutions provider Isaac Hadriye introduces you to Onsite Support, an innovative tool that allows you to chat directly with Amazon buyers.
At Threecolts, we’re committed to providing solutions that truly make a difference for businesses navigating the complex landscape of e-commerce. Today, we want to share a success story from one of our key components, Onsite Support. This tale of transformation revolves around a leading beauty/cosmetics brand and its journey to significantly reducing returns and refunds on Amazon.
Congratulations! Your annual sales on Amazon have been increasing reliably over the past few years, and your brand is making a name for itself. However, while your inventory is moving faster than ever, so is the number of items being returned to you, posing a few financial and reputational hurdles that can stop growth dead in its tracks.