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Selling in multiple countries and marketplaces is rewarding, but it comes with its own set of challenges—like providing customer support in different languages. According to Unbabel’s 2021 Global Multilingual CX...

Navigating the world of returns, replacements, and refunds on Amazon is a crucial part of running a successful business and keeping your customers happy, but it can also be pretty...

Ecommerce is so much more competitive now than it was a decade ago. With the rise of online shopping and the increasing demand for convenience, customers have come to expect...

Choosing the right customer service platform can make or break your business. In this comparison, we’ll explore how Freshdesk and Onsite Support stack up to help you make an informed...

In the competitive world of Amazon selling, high seller ratings and positive product reviews influence search algorithms. It determines your product’s visibility and, ultimately, your sales. Having effective customer support...

For any eCommerce business, handling customer returns is an inevitable aspect of the process, and it comes with its costs. These returns are particularly prompted from a negative experience, it...

How to Sell on Walmart Marketplace Today’s ecommerce space is drastically different from its early stages. With the rise of internet use and online shopping, more and more businesses have...

Health and wellness company Miko launched in 2018 with their flagship offering, the Yoisho foot massager. Mixing the latest in tech with millennia-old shiatsu techniques, the Yoisho helped Miko gain...

Luminess is an innovative brand that blends technology and personal care. Their signature product is an advanced airbrush system that enables consumers to apply cosmetics and hair and skin care...

Today’s consumers expect round-the-clock support. To meet this demand, businesses are leaning into AI solutions like chatbots—and they’re getting results. According to Juniper Research, global retail spend via chatbots is...

Sojourn Consulting Services brings 20+ years of ecommerce experience to their customers, which might be even longer than it sounds. What do we mean by that? Well, 20 years ago...

E-commerce customers in today’s technology-driven world have grown accustomed to goods and services being delivered with speed and efficiency. Online marketplaces like Amazon offer next-day shipping on thousands of products...

Things can take an unexpected turn when you’re running a business. You’re juggling a lot of things behind the scenes. You’re working hard to create efficient systems and crafting a...